Your reserved appointment is the utmost important and crucial element to our business. We truly understand and sympathize that there will be occasion of unforeseeable event that will prevent you from committing to your reserved appointment. Please be courteous and kindly contact our office immediately at 832-633-2275 if you are incapable of keeping the appointment so we can reorganize the appointment allocation for the next standby client.
DEPOSIT Policy:
- Deposit is REQUIRED to reserve and secure an appointment with our staff.
- Deposit amount will be determined based on the type of procedure.
- Deposit amount will be incorporated into the final sale transaction.
CANCELLATION and RESCHEDULE Policy:
- For any CANCELLATION or RESCHEDULE due to unexpected event, please kindly call or text our main office 832-633-2275 no less than 24hrs.
- NO DEPOSIT REFUND if appointment is CANCELLED OR RESCHEDULED LESS THAN 24HRS.
- NO DEPOSIT REFUND if client decided to change his/her mind for the scheduled procedure after consultation with stylist.
'NO SHOW' or 'SHOW LATE' Policy:
- If you will be LATE more than 15mins, please kindly call or text our office at 832-633-2275 so we can make necessary arrangements.
- Reserved appointment WILL BE VOIDED after 20mins LATE and NO REFUND ON DEPOSIT.
- NO DEPOSIT REFUND if client 'NO SHOW' to appointment.
- Please note that this policy is in place to honor your reserved appointment and to respect the next client scheduled time.
OCCUPANCY and PERSONAL PROPERTY Policy:
- ONLY scheduled client is allowed in the spa room ALONE with our stylist during procedure.
- Client's guest IS NOT ALLOWED inside spa room while treatment is in progress between the stylist and scheduled client.
- Our office strongly requests NO child under the age of 18 to be unsupervised during your treatment. Our office WILL NOT BE RESPONSIBLE for any unsupervised child incident in our office.
- Your appointment MAY BE FORFEITED and SERVICE WILL BE DENIED if no prior arrangement has been made with our office staff concerning your child and Cancellation policy will be applied.
- Our office strongly encourages NOT to leave your personal property unattended. Our office and staff WILL NOT BE LIABLE for any missing or damaged to your personal properties.
- NO PETS ALLOWED in Studio.
REPAIR and CORRECTION Policy:
- If you are unsatisfied with the new lash extension or any procedure, please call or text us at 832-633-2275 within 8hrs and our staff will re-examine and make necessary repair at no charge.
- After 8hrs, repair or retouch fee will be applied. Fee amount will depend on the type of procedure.
BB Beauty Studio delightly welcome and thank you to have this blessing opportunity to serve YOU, our significant CLIENT!